Terms & Conditions

By using the Pablo & Co. website and/or placing an order with us, you agree to the following Terms & Conditions.

ORDERS & CHANGES

Please check all items, sizes, quantities, personalisation details and your delivery address before placing your order.

Once an order has been placed, we are unable to make changes or edits.

PERSONALISED ID TAGS

Our personalised pet ID tags are made to order at our Kedron warehouse. Please allow up to 10 business days for your tag to be made and ready for dispatch. This is in addition to shipping time.

If your order contains a personalised ID tag and other products, your entire order will be dispatched together once your tag is ready.

We do not provide proofs before making personalised ID tags. The information entered when ordering is exactly what will be printed or engraved, so please carefully check all details before placing your order.

If you notice an error, please contact us as soon as possible. If your tag has not yet been made, we will do our best to update it. If it has already been made using the information supplied, we cannot provide a complimentary replacement.

SIZING

Sizing may vary between products. Please measure your pet and check the individual product size chart before ordering.

Pablo & Co. is not responsible for incorrect sizing selections. If you're unsure, please email hello@pabloandco.net with your dog's neck and chest measurements before purchasing.

PROCESSING & DISPATCH

Please allow approximately:

Non sale and non peak periods: 2 to 4 business days

Sale, launch and peak periods: 2 to 10 business days

These timeframes apply to both domestic and international orders and refer to processing and dispatch only.

Express Shipping does not speed up processing or dispatch. It only speeds up the delivery service once your parcel has been dispatched.

Personalised ID tags and pre order products have separate turnaround times.

PRE ORDERS

Estimated pre order dispatch dates are listed on the individual product page and may be subject to change.

If your order contains a pre order product, your entire order will be dispatched once all items are available. If you need an in stock product sooner, please place a separate order.

SHIPPING & DELIVERY

Once dispatched, your parcel is handled by Australia Post or the applicable courier and is subject to their delivery terms and timeframes.

Please carefully check your delivery address before ordering, as we cannot amend addresses once an order has been placed.

If you notice an address error, contact us as soon as possible and we'll guide you through any available Australia Post redirection options.

If a parcel is returned to us due to an incorrect address, failure to collect, or the parcel being rejected, Return to Sender and/or additional postage fees may apply.

If you authorise your parcel to be left unattended, Pablo & Co. is not responsible for loss or damage after it has been delivered in accordance with those instructions.

RETURNS & STORE CREDIT

Eligible returns are accepted for Store Credit only.

Once your return has been received and processed, your Store Credit will be emailed to you as a Gift Card and does not expire. Store Credit is based on the amount originally paid for the returned item and can be used towards another size, style or product. If your new item costs more, you will need to pay the difference.

Return shipping costs are the customer's responsibility. Items must be returned unused and in their original condition and packaging where applicable.

Please do not mark returns as "Return to Sender", as any fees charged to us may be deducted from your Store Credit.

Non Returnable Items: Final Sale and Final Clearance items cannot be returned. For health and hygiene reasons, earrings, jewellery, travel beds, orthopaedic dog beds and pet stairs cannot be returned once opened, unpacked or used. Personalised ID tags are also not eligible for return.

Please read our full Returns Policy:
https://pabloandco.net/pages/return-exchanges

SALES & PRICE CHANGES

Prices and promotions may change at any time. We do not provide price adjustments, partial credits or Store Credit if an item is discounted after you have placed your order.

PRODUCT COLOURS

We do our best to represent product colours accurately. However, colours may vary slightly between production runs and may appear differently depending on your device or screen settings.

For the most accurate colour representation, please refer to the flat lay product images photographed on a white background.

INTERNATIONAL ORDERS

International customers may be required to pay import duties, taxes or customs fees. These charges are the customer's responsibility.

If these charges are refused and the parcel is returned to us, any costs incurred by Pablo & Co. may be deducted from your Store Credit.

PRODUCT CARE & SAFETY

Pablo & Co. products are made using quality materials; however, they are not indestructible.

Please select products appropriate for your pet and inspect them regularly for wear or damage. Discontinue use if a product becomes damaged or unsafe.

Pablo & Co. is not responsible for injury, loss or damage resulting from improper use, misuse, modification, lack of supervision or continued use of a damaged or unsuitable product.

If you believe you have received a faulty product, please email hello@pabloandco.net with your order details and photos of the issue. 

For any other questions, please contact us at hello@pabloandco.net