Shipping

All Pablo & Co. orders are dispatched from Brisbane, Australia.

PROCESSING & DISPATCH TIMES

Please allow approximately:

Non sale and non peak periods: 2 to 4 business days
Sale, launch and peak periods: 2 to 10 business days

These timeframes apply to domestic and international orders and refer to processing and dispatch only.

Express Shipping does not speed up processing or dispatch. It only speeds up delivery once your parcel has been dispatched.

Additional delays may occur during busy periods, public holidays and major sale events.

CLICK & COLLECT

Click & Collect is available from our Brisbane and Gold Coast stores. Simply select your preferred store at checkout.

Please wait until you receive confirmation that your order is ready for collection before visiting the store.

Current store locations and opening hours can be found on our website and social media.

Brisbane Boutique - 1D/75 Araluen St, Kedron QLD 4031

Southport Boutique - 3/15 Pinter Drive, Southport QLD 4215

PERSONALISED ID TAGS

Our personalised pet ID tags are made to order at our Kedron warehouse. Please allow up to 10 business days for your tag to be made and ready for dispatch, plus shipping time.

If your order contains a personalised ID tag and other products, your entire order will be dispatched together once your tag is ready.

PRE ORDERS

Pre Order products are not currently available for dispatch. Estimated dispatch timeframes are displayed on the individual product page and may be subject to change.

If your order contains a Pre Order product, your entire order will be dispatched once all items are available. If you need an in stock item sooner, please place a separate order.

Pre Order dates refer to the estimated dispatch date, not delivery date.

AUSTRALIAN SHIPPING & TRACKING

Australian orders are shipped with Australia Post. Delivery times vary depending on your location and shipping method selected at checkout.

Once dispatched, you will receive a shipping confirmation email with your tracking number.

Please note that postal delays, weather events, peak periods and other circumstances during transit may be outside of Pablo & Co.'s control.

DELIVERY ADDRESSES & RETURN TO SENDER

Please carefully check your delivery address before placing your order, as we cannot amend addresses once an order has been placed.

If you notice an error, contact us as soon as possible and we'll guide you through any available Australia Post redirection options. Redirection cannot be guaranteed.

If your parcel is returned due to an incorrect address, failure to collect or rejection of the parcel, Return to Sender and/or additional postage fees may apply.

Please do not mark a parcel as "Return to Sender" if you would like to return an item. Eligible returns should be submitted through our official Returns process.

INTERNATIONAL SHIPPING

Yes, we ship internationally!

Shipping options and costs are calculated at checkout based on your destination and order.

International orders are generally shipped with Australia Post and may be transferred to your local postal service once they reach the destination country, such as USPS in the United States or Royal Mail in the United Kingdom.

Once dispatched, you will receive your tracking number via email. Your tracking number may also work with your local postal service once the parcel reaches your country.

International delivery times vary depending on your location, shipping service and customs processing.

USA SHIPPING, DUTIES & TARIFFS

We currently ship throughout the United States.

US duties, tariffs and import charges are calculated based on the products in your order, including their country of origin and product classification.

Most Pablo & Co. products are manufactured in China, which means US tariffs may be calculated using China as the country of origin.

Where duties and tariffs are collected at checkout, these are collected in advance for the customs process.

Tariff rates and US customs requirements may change and vary depending on the products purchased. Customs processing may also result in additional delivery time.

INTERNATIONAL DUTIES & TAXES

For destinations outside the United States, orders may be subject to import duties, taxes, VAT or customs fees imposed by the destination country.

Where these charges are not collected at checkout, they are the customer's responsibility.

If these charges are refused and your parcel is returned to us, any costs incurred by Pablo & Co. may be deducted from your Store Credit.

NEED HELP?

If you have any questions about your order or delivery, please contact us at hello@pabloandco.net