This won't take long! Just have your shipping postcode and order number ready. You’ll find your order number in your Order Confirmation email. Click here to submit a return online.
- Easy 60 day returns booked online here.
- Please note, final sale items are not eligible for a return.
- Items must be returned in original condition - unworn, unwashed, with all tags attached.
- Shipping fees paid at time of purchase are non refundable. All postage costs are at the buyers expense.
- You will be issued with a trackable return label via email. You will be charged $8.95 for the return shipping label if choosing the 'Store Credit option'.
By using the 'Shop Now' feature, you can instantly choose what you want to swap it for, and pay the $15 handling fee. (This is the cost of the return shipping + getting the new order out to you. $7.50 per shipping label).
- Please include your invoice with the return.
- Returns can be tracked with the tracking number via the AusPost website.
- We aim to process all returns within 2-4 business days of receiving your items. You will be contacted via email with the details of your processed return.
- Please email email@example.com prior to initiating a return if you believe the product is damaged or faulty.
SHOP NOW AND STORE CREDIT
- We offer a store credit or SHOP NOW exchanges.
- SHOP NOW exchanges allow the customer to shop for different items via the website using the total return credit & make additional payment if required. A SHOP NOW order will be processed in our system once we have received and processed the return.
- Discount codes cannot be applied to SHOP NOW Exchanges.
- Store credit is issued via Gift Card and has no expiry.
- Gift Cards are non-refundable.
- If returning for a Gift Card after purchasing with AfterPay, the payment plan will remain in place & the full balance issued as a gift card. The payment plan will then be paying off the gift card, instead of the items. (Excluding any additional shipping expenses).
- We do not offer refunds if you have changed your mind.
- Refund / replacement may be eligible if the item/s are not in using working condition within a reasonable time period. This is a case by case situation. Please email us firstname.lastname@example.org with any concerns.