Returns Policy

SUBMITTING A RETURN WITHIN AUSTRALIA?

We accept returns for Store Credit only. Once your return has been received and processed by our warehouse team, your Store Credit will be issued via Gift Card. You can then use your Store Credit to repurchase your preferred item/s, including a different size, style or product.

This won't take long! Just have your email address and order number ready. You’ll find your order number in your Order Confirmation email. Click here to submit a return online.

RETURN INFORMATION

  • Easy 60 day returns booked online here.
  • Please note, final sale items are not eligible for a return.
  • Items must be returned in original condition - unworn, unwashed, with all tags attached.
  • Shipping fees paid at time of purchase are non refundable. All postage costs are at the buyers expense. 
  • You can choose to use the prepaid return shipping label we provide for $9.95, which will be deducted from your Store Credit amount. Alternatively, you’re welcome to arrange and pay for your own return shipping.
  • Please include your invoice with the return. 
  • Returns can be tracked with the tracking number via the AusPost website.
  • We aim to process all returns within 2-4 business days of receiving your items. You will be contacted via email with the details of your processed return.
  • Please note that once travel beds, orthopaedic dog beds, custom ID tags, and pet stairs have been opened or unpacked, they are not eligible for return due to hygiene reasons. We kindly ask that you check your order carefully before opening these items.
  • Please email hello@pabloandco.net prior to initiating a return if you believe the product is damaged or faulty.

STORE CREDIT

  • We offer a store credit when organising a return
  • Store credit is issued via Gift Card and has no expiry.
  • Gift Cards are non-refundable.
  • If returning for a Gift Card after purchasing with AfterPay, the payment plan will remain in place & the full balance issued as a gift card. The payment plan will then be paying off the gift card, instead of the items. (Excluding any additional shipping expenses). 

REFUNDS

  • We do not offer refunds
  • If you believe you have received a faulty or damaged item, please contact us at hello@pabloandco.net with your order number, a description of the issue and photos where possible. Our team will review your enquiry and advise you of the next steps.

EU 14 Day Cooling Off Period

  • Customers located in the European Union have the right to withdraw from their purchase within 14 days of receiving their order under the EU 14 Day Cooling Off Period.
  • If you submit a withdrawal request before your order has been dispatched, we can cancel your order and issue a full refund. To request a cancellation, please complete our withdrawal form by clicking here. 
  • If you submit a withdrawal request within 14 days of receiving your order, you will have a further 21 days to return your eligible item(s) to us. Please complete our withdrawal form using the link here. Once your return has been received and inspected, your refund will be processed in accordance with our Returns Policy.
  • Please note that personalised products, including engraved ID tags, and perishable items are not eligible for return or refund under the EU Right of Withdrawal.
  • Customers are responsible for the cost of returning eligible item(s), unless otherwise required by applicable law.

International Returns

Want to return an item from outside Australia? Please email us at hello@pabloandco.net with your order number and the item/s you’d like to return.

Our team will review your request and let you know if your return is eligible, along with the next steps for sending your item/s back to us.