Returns Policy

LOOKING TO SUBMIT A RETURN OR EXCHANGE?

This won't take long! Just have your email address and order number ready. You’ll find your order number in your Order Confirmation email. Click here to submit a return or exchange online.

RETURN INFORMATION

  • Easy 60 day returns booked online here.
  • Please note, final sale items are not eligible for a return.
  • Items must be returned in original condition - unworn, unwashed, with all tags attached.
  • Shipping fees paid at time of purchase are non refundable. All postage costs are at the buyers expense. 
  • You will be issued with a trackable return label via email. You will be charged $8.95 for the return shipping label when choosing the 'Store Credit option'.
  • Please include your invoice with the return. 
  • Returns can be tracked with the tracking number via the AusPost website.
  • We aim to process all returns within 2-4 business days of receiving your items. You will be contacted via email with the details of your processed return.
  • Please note that once travel beds, orthopaedic dog beds, and pet stairs have been opened or unpacked, they are not eligible for return or exchange due to hygiene reasons. We kindly ask that you check your order carefully before opening these items.
  • Please email hello@pabloandco.net prior to initiating a return if you believe the product is damaged or faulty.

STORE CREDIT

  • We offer a store credit when organising a return
  • Store credit is issued via Gift Card and has no expiry.
  • Gift Cards are non-refundable.
  • If returning for a Gift Card after purchasing with AfterPay, the payment plan will remain in place & the full balance issued as a gift card. The payment plan will then be paying off the gift card, instead of the items. (Excluding any additional shipping expenses). 

REFUNDS

  • We do not offer refunds if you have changed your mind. 
  • Refund / replacement may be eligible if the item/s are not in using working condition within a reasonable time period. This is a case by case situation. Please email us hello@pabloandco.net with any concerns.