This won't take long! Just have your shipping postcode and order number ready. You’ll find your order number in your Order Confirmation email. Click here to submit a return online.
- Easy 30 day returns booked online here.
- Sale items can be returned.
- Items must be returned in original condition - unworn, unwashed, with all tags attached.
- Shipping fees paid at time of purchase are non refundable. All postage costs are at the buyers expense.
- You will be issued with a trackable return label via email. You will be charged $8.95 for the return shipping label.
- Please include your invoice with the return.
- Returns can be tracked with the tracking number via the AusPost website.
- We aim to process all returns within 2-4 business days of receiving your items. You will be contacted via email with the details of your processed return.
- Please email email@example.com prior to initiating a return if you believe the product is damaged or faulty.
SHOP NOW AND STORE CREDIT
- We offer a store credit or SHOP NOW exchanges.
- SHOP NOW exchanges allow the customer to shop for different items via the website using the total return credit & make additional payment if required. A SHOP NOW order will be processed in our system once we have received and processed the return.
- Discount codes cannot be applied to SHOP NOW Exchanges.
- Store credit is issued via Gift Card and has no expiry.
- Gift Cards are non-refundable.
- If returning for a Gift Card after purchasing with AfterPay, the payment plan will remain in place & the full balance issued as a gift card. The payment plan will then be paying off the gift card, instead of the items. (Excluding any additional shipping expenses).
- We do not offer refunds if you have changed your mind.
- Refund / replacement may be eligible if the item/s are not in using working condition within a reasonable time period. This is a case by case situation. Please email us firstname.lastname@example.org with any concerns.
More questions? Check out our Returns FAQs here!